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VHCC achieves
Best-In-Class
Over the course of 2014, Pinnacle Quality Insight, a nationally
recognized customer satisfaction firm, has interviewed patients,
residents and families of Versailles Health Care Center regarding their
satisfaction levels. They were asked to evaluate several aspects
of their received services. From the results of these interviews,
Pinnacle has determined that Versailles Health Care Center has
qualified for a Pinnacle Customer Experience Award in the following
service areas:
Cleanliness
Laundry Service
Professional Therapy Services
Admission Process
The Customer Experience Award is awarded to care providers who have
achieved best-in-class customer satisfaction standards within their
peer group, which consisted of 57 Covenant Care skilled nursing and
rehabilitation facilities in seven states, including Ohio, California,
Illinois, Indiana, Iowa, Nebraska, Nevada. Chris Magleby, CEO of
Pinnacle Quality Insight, congratulates the staff of Versailles Health
Care Center for achieving this honor.
On March 13, staff of Versailles Health Care Center was recognized for
the many things they do to make the lives of VHCC patients, residents
and families better. Kristy Earick, Administrator at VHCC, said,
“I am so excited for our employees to receive this recognition for the
great services they provide to our patients and residents. They
consistently strive to exceed expectations and to take care of our
patients and families. We have a great team here and I am very
proud of them.”
Versailles Health Care Center is a skilled nursing and rehabilitation
center that offers short-term rehab services, outpatient therapy, and
long-term care. Versailles Health Care Center sent home 185
patients that utilized its short-term rehab services in 2014 and 166 in
2013! If you are interested in learning more about Versailles
Health Care Center, please call us at 937.526.5570, or visit on the web
at www.versailleshealthcare.com.
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