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"Ang
Pagkasirang Komunikasyon"
By Mona Lease
Hi, all!! I've been dealing with...wondering about...making phone calls
to...and all else...over my wifi service. I call CenturyLink. I tell
them my problem. They send out "Fixerman A." He replaced the box on the
outside of my house. I should be good. I was...for about a week.
Then I'm back to service...no service. I call CenturyLink. We go
through the same questions. "Fixerman B" shows up at my house. He looks
at the box on the outside of my house. He looks at the router box
inside my house. Everything looks ok. I'm to watch the router box to
see what the lights are doing the next time I have no service. They
need this information. Sigh - ok. It works pretty decently for a few
days. Then...no service.
I call CenturyLink. We go through the questions. We go
through..."restart your laptop. No...restart is not the same as turning
off the laptop. Do I have any other devices? Let's try them to see if
they work. Sigh! No...I just have the laptop. We've been on the phone
for 25 minutes. Their automatic check showed that there was no trouble.
My laptop shows a triangle over my bars of service. There's a lightning
bolt and the word "limited" under the yellow triangle. My laptop says
there's a problem.
My router box shows a red light. It flashes...it is solid red. It is
gone...there are no other lights. Another 15 minutes of explaining what
the router box lights are doing "as we speak." She says the field crew
will need to be dispatched. Sigh!!
"Fixerman C" shows up at my house. He says he was at the "junction box"
5 miles away from me. It's a big green box that sets up on metal legs
in the side-ditch at the edge of a field. He says he fixed something.
Everyone has their own "port" from this box. He looks at my router box.
There are no red lights...all green lights.
He tells me the lines are old. He tells me that some of the lines are
buried and some of the lines are above ground. He says to call if I
lose my wifi service.
I lose my wifi service. I call CenturyLink. Everything I have told
these people is recorded on my "account." We go through it all anew.
Sigh?! No, the red light does not stay on all of the time. No, the
green lights do not stay off all of the time. Blah, blah...sigh.
"Fixerman D" is supposed to be at my house on a Saturday morning. I
return to my house on a Friday...late afternoon. "Fixerman D" was here.
He left me a note to call him...not CenturyLink...to set up a time for
him to check the equipment in the house and the "side-ditch junction
box." He will call me before he comes out the next day...since I told
him CenturyLink told me Saturday morning. "Fixerman D's" name is Thor.
Saturday morning arrives and I'm on the patio. A van shows up with
Illinois plates and a little reflective tape on the sides. I ask him if
he is Thor. He says no and offers no name. Thor told me that some
office in the Philippines sends out the work orders.
Now - "Fixerman E" tells me that the orders get shuffled and you will
not get the same one the next day. He tears out all of the wiring and
replaces it. He goes to the "side-ditch junction box" and returns. He
says he put a ground wire on something. The router box hums happily
with all green lights. "Fixerman E" says he thinks he fixed it. We'll
see. I tell him to have a safe trip back to Illinois. He says he will
be in the area for another two months and then he will return to
Illinois. Sigh?*! My comment?
"Ang Pankasirang Komunikasyon"...Filipino for....Communication
Breakdown!!!
Remember the kiddies and our service people. Take good care of the
furry and feathered ones out there. Be safe and healthy. See ya next
time. Ever Toodles!! MONA
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